OUR POLICY REGARDING SOFTWARE BUGS:
The vast majority of leaders in software production industry agree with one thing: There is no bug-free software!
And that comes from companies that have a large number of developers and testers in their team.
We support that standing and are prepared to admit the same ourselves. As any other software on the market,
our software may have some bugs ie. irregularities in work.
As any developer will tell you, you can test your software as much as you want, but you cannot control the execution environment of the program and there are big chances that your customers will almost-always find bugs and problems
with all the different computer configurations, working environment conditions and different usage than you anticipated.
Our team cannot guarantee bug-free software, but we can assure you that with the dedicated professionals in our support team, we will hear all your problems and suggestions, and give our best to resolve the problem as fast as possible.
This is also one of the ways our company grows, because with the help of our users we constantly improve our software
and get new ideas for the future upgrades.
As a confirmation of our words, here are some examples of the world’s largest companies having issues with their software:
– In 2006, Microsoft accused more than 1,000 paying customers of piracy. The Microsoft Windows Genuine Advantage Tool was designed as an anti-piracy tech that would verify a Windows version as legitimate, but due to the bugs in code, instead it caused paying customers a nightmare by locking them out of their software’s main features and accusing them of piracy;
– In September 2014, Apple had to pull iOS 8 update from the market only hours after its release due to severe bugs.
Customers complained that they have lost phone signal and were not able to make calls, and others complained that unlocking their phones with fingerprints no longer worked;
– In 1994, Intel’s Pentium microprocessor chip was carrying a bug in floating point unit. For precise calculation, the processor would return incorrect decimal values. There were around 5 million defected chips in circulations and company eventually decided to replace all chips for anyone who complained;
– In 2006, at a conference in Japan, a Dell laptop suddenly exploded into flames. Company was later forced to confess that
4.1 million laptops may be at the same risk;
– In 2014, a technical glitch caused a crash of prices to only 1 penny for many thousands of items on Amazon.
Many third-party sellers, mainly small, family-owned businesses were affected by this and suffered heavy losses;
– In 2014, Toyota had to recall about 2.4 million hybrid cars over a software fault that could cause crashes,
just a month after an another recall affecting hybrids;
– In 2018, Nissan urged owners of vehicles manufactured between 2001 and 2013 to return them due to an airbag safety concern. Problem occurred with sensors in charge of inflator on both, the driver and passenger sides;
8. British Airways
– In May 2017, all flights from Heathrow and Gatwick airports were cancelled due to the software failure. This affected more than 1000 flights, and the problem occurred in the call centers, website and in the mobile app;
9. US prisoners released early
– In December 2015, a software glitch caused more than 3200 US prisoners to be released early;
10. Mariner 1
– In 1962, Mariner 1, a spacecraft heading towards Venus, had to be destroyed after veering off course due to equipment failure and an error in coded computer instructions;
– The worst software deficiencies were found in the F-35’s Block 2B. Block 2B’s navigation and accuracy were full of bugs which slowed weapons integration and flight testing, and with it the entire aircraft’s development. This is an ongoing problem;
12. TSB bank
– In 2018, thousands of TSB customers were unable to access their accounts online, and a number of clients had gained access to accounts that were not their own;