We Think That Support Is The Most Important Service In Broadcast Industry
Whether you are implementing a Dovecher.tv solution for News, Sports or Playout, we’re here to assist you
with on-going support so you can take full benefits of your Dovecher.tv platform.
Our in-house professional support team delivers support services around the globe and around the clock.
Dovecher.tv offers 4 different support plans with a variety of services that include automatic mail reports, licence extension, updates, upgrades, Ticket system, contact via mail, phone, Viber, Skype and WhatsApp, and remote assistance via TeamViewer and AnyDesk.
Bronze Plan
10% of a licence cost-
Automatic Mail Reports
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Licence Extension
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Updates
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Upgrades
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Reporting a Problem Via Ticket
response - 24h -
Messaging: Mail / Viber / WhatsApp / Skype
response - 12h -
Audio/Video Call Via Viber, WhatsApp And Skype
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Contact Via Phone
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Remote Assistance -
TeamViewer And AnyDesk -
Popular
Silver Plan
30% of a licence cost-
Automatic Mail Reports
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Licence Extension
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Updates
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Upgrades
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Reporting a Problem Via Ticket
response - 12h -
Messaging: Mail / Viber / WhatsApp / Skype
response - 6h -
Audio/Video Call Via Viber, WhatsApp And Skype
6h/10h - h/month -
Contact Via Phone
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Remote Assistance –
TeamViewer And AnyDesk -
Gold Plan
70% of a licence cost-
Automatic Mail Reports
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Licence Extension
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Updates
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Upgrades
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Reporting a Problem Via Ticket
response 1h -
Messaging: Mail / Viber / WhatsApp / Skype
response - 1h -
Audio/Video Call Via Viber, WhatsApp And Skype
1h/20h - h/month -
Contact Via Phone
1h/20h - h/month -
Remote Assistance –
TeamViewer And AnyDesk
1h/20h - h/month -
Platinum Plan
100% of a licence cost-
Automatic Mail Reports
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Licence Extension
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Updates
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Upgrades
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Reporting a Problem Via Ticket
response - 1h -
Messaging: Mail / Viber / WhatsApp / Skype
response - 1h -
Audio/Video Call Via Viber, WhatsApp And Skype
1h/Unlimited - h/month -
Contact Via Phone
1h/Unlimited - h/month -
Remote Assistance –
TeamViewer And AnyDesk
1h/Unlimited - h/month -