We Think That Support Is The Most Important Service In Broadcast Industry
Whether you are implementing a Dovecher.tv solution for News, Sports or Playout, we’re here to assist you
with on-going support so you can take full benefits of your Dovecher.tv platform.
Our in-house professional support team delivers support services around the globe and around the clock.
Dovecher.tv offers 4 different support plans with a variety of services that include automatic mail reports, licence extension, updates, upgrades, Ticket system, contact via mail, phone, Viber, Skype and WhatsApp, and remote assistance via TeamViewer and AnyDesk.
* Support available: Monday–Friday 09:00–17:00 CET, 24/7 support available for Enterprise and Enterprise Plus plans
10% of a licence cost
- Automatic mail report
- Licence extension
- Software updates
- Security patches
- Software upgrades
- Reporting a problem via Ticket Response time 24h
- PROBLEM PRIORITY
LEVEL NORMAL
Response time 48h - PROBLEM PRIORITY
LEVEL HIGH
Response time 24h
30% of a licence cost
- Automatic mail report
- Licence extension
- Software updates
- Security patches
- Software upgrades
- Reporting a problem via Ticket Response time 12h
- Remote diagnostics
- On-site support: paid
- Messaging: mail/Viber/WhatsApp Response time 6h/10h per month
- PROBLEM PRIORITY
LEVEL NORMAL
Response time 24h - PROBLEM PRIORITY
LEVEL HIGH
Response time 12h - PROBLEM PRIORITY
LEVEL CRITICAL (on-air failure)
Response time 4h
70% of a licence cost
- Automatic mail report
- Licence extension
- Software updates
- Security patches
- Software upgrades
- Reporting a problem via Ticket Response time 1h
- Remote diagnostics
- On-site support: paid
- Messaging: mail/Viber/WhatsApp Response time 1h/20h per month
- Preventive maintenance
- System health monitoring
- Contact via phone Response time 1h/20h per month
- Remote Assitance: TeamViewer/ AnyDesk Response time 1h/20h per month
- PROBLEM PRIORITY
LEVEL NORMAL
Response time 8h - PROBLEM PRIORITY
LEVEL HIGH
Response time 2h - PROBLEM PRIORITY
LEVEL CRITICAL (on-air failure)
Response time 1h
100% of a licence cost
- Automatic mail report
- Licence extension
- Software updates
- Security patches
- Software upgrades
- Reporting a problem via Ticket Response time 1h
- Remote diagnostics
- On-site support
- Messaging: mail/Viber/WhatsApp Response time 1h/Unlimited per month
- Preventive maintenance
- System health monitoring
- Contact via phone Response time 1h/Unlimited per month
- Remote Assitance: TeamViewer/ AnyDesk Response time 1h/Unlimited per month
- Dedicated engineer
- PROBLEM PRIORITY
LEVEL NORMAL
Response time 4h - PROBLEM PRIORITY
LEVEL HIGH
Response time 1h - PROBLEM PRIORITY
LEVEL CRITICAL (on-air failure)
Response time 15min