SUPPORT CENTER
WE THINK THAT SUPPORT IS THE MOST IMPORTANT SERVICE IN BROADCAST INDUSTRY
Whether you are implementing a Dovecher.tv solution for News, Sports or Playout, we’re here to assist you
with on-going support so you can take full benefits of your Dovecher.tv platform.
Our in-house professional support team delivers support services around the globe and around the clock.
Dovecher.tv offers 4 different support plans with a variety of services that include automatic mail reports, licence extension, updates, upgrades, Ticket system, contact via mail, phone, Viber, Skype and WhatsApp,
and remote assistance via TeamViewer and AnyDesk.
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You can choose bronze, silver, gold or platinum support plan, depending on the specific needs of your organization.
Depending on the chosen support plan, response rates go from 24 hours to only 1 hour.
| Service | Bronze | Response(h)/ Monthly (h) |
Silver | Response (h)/ Monthly (h) |
Gold | Response (h)/ Monthly (h) |
Platinum | Response (h)/ Monthly (h) |
|---|---|---|---|---|---|---|---|---|
| cost (percentage of a licence cost) | 10 % | 30 % | 70 % | 100 % | ||||
| automatic mail reports | √ | – | √ | – | √ | – | √ | – |
| licence extension | √ | – | √ | – | √ | – | √ | – |
| updates | √ | – | √ | – | √ | – | √ | – |
| upgrades | √ | – | √ | – | √ | – | √ | – |
| reporting a problem via Ticket | √ | 24 | √ | 12 | √ | 1 | √ | 1 |
| messaging: mail / Viber / WhatsApp / Skype | √ | 12 | √ | 6 | √ | 1 | √ | 1 |
| audio/video call via Viber, WhatsApp and Skype | – | – | √ | 6/10 | √ | 1/20 | √ | 1/Unlimited |
| contact via phone | – | – | – | – | √ | 1/20 | √ | 1/Unlimited |
| remote assistance – TeamViewer and AnyDesk | – | – | – | – | √ | 1/20 | √ | 1/Unlimited |
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