We Think That Support Is The Most Important Service In Broadcast Industry
Whether you are implementing a Dovecher.tv solution for News, Sports or Playout, we’re here to assist you
with on-going support so you can take full benefits of your Dovecher.tv platform.
Our in-house professional support team delivers support services around the globe and around the clock.
Dovecher.tv offers 4 different support plans with a variety of services that include automatic mail reports, licence extension, updates, upgrades, Ticket system, contact via mail, phone, Viber, Skype and WhatsApp, and remote assistance via TeamViewer and AnyDesk.
10% of a licence cost
- Automatic mail report
- Licence extension
- Updates
- Upgrades
- Reporting a problem via Ticket Response time 24h/per month
- Messaging: mail/Viber/WhatsApp/Skype Response time 12h/per month
30% of a licence cost
- Automatic mail report
- Licence extension
- Updates
- Upgrades
- Reporting a problem via Ticket Response time 12h/10h per month
- Messaging: mail/Viber/WhatsApp/Skype Response time 6h/10h per month
- Audio/Video call via: Viber/WhatsApp/Skype Response time 6h/10h per month
70% of a licence cost
- Automatic mail report
- Licence extension
- Updates
- Upgrades
- Reporting a problem via Ticket Response time 1h/20h per month
- Messaging: mail/Viber/WhatsApp/Skype Response time 1h/20h per month
- Audio/Video call via: Viber/WhatsApp/Skype Response time 1h/20h per month
- Contact via phone Response time 1h/20h per month
- Remote Assitance: TeamViewer/ AnyDesk Response time 1h/20h per month
100% of a licence cost
- Automatic mail report
- Licence extension
- Updates
- Upgrades
- Reporting a problem via Ticket Response time 1h/Unlimited per month
- Messaging: mail/Viber/WhatsApp/Skype Response time 1h/Unlimited per month
- Audio/Video call via: Viber/WhatsApp/Skype Response time 1h/Unlimited per month
- Contact via phone Response time 1h/Unlimited per month
- Remote Assitance: TeamViewer/ AnyDesk Response time 1h/Unlimited per month