+381606221148
Karadjordjeva 120, Valjevo, Serbia
office@dovecher.tv

SupportPlans1
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CHOOSE YOUR PLAN
You can choose bronze, silver, gold or platinum support plan, depending on the specific needs of your organization.
Support Center

We Think That Support Is The Most Important Service In Broadcast Industry

Whether you are implementing a Dovecher.tv solution for News, Sports or Playout, we’re here to assist you
with on-going support so you can take full benefits of your Dovecher.tv platform.

Our in-house professional support team delivers support services around the globe and around the clock.

Dovecher.tv offers 4 different support plans with a variety of services that include automatic mail reports, licence extension, updates, upgrades, Ticket system, contact via mail, phone, Viber, Skype and WhatsApp, and remote assistance via TeamViewer and AnyDesk.

Bronze Plan

10% of a licence cost
  • Automatic Mail Reports
  • Licence Extension
  • Updates
  • Upgrades
  • Reporting a Problem Via Ticket

    response - 24h
  • Messaging: Mail / Viber / WhatsApp / Skype

    response - 12h
  • Audio/Video Call Via Viber, WhatsApp And Skype
  • Contact Via Phone
  • Remote Assistance -
    TeamViewer And AnyDesk
  •  
Popular

Silver Plan

30% of a licence cost
  • Automatic Mail Reports
  • Licence Extension
  • Updates
  • Upgrades
  • Reporting a Problem Via Ticket

    response - 12h
  • Messaging: Mail / Viber / WhatsApp / Skype

    response - 6h
  • Audio/Video Call Via Viber, WhatsApp And Skype

    6h/10h - h/month
  • Contact Via Phone
  • Remote Assistance –
    TeamViewer And AnyDesk
  •  

Gold Plan

70% of a licence cost
  • Automatic Mail Reports
  • Licence Extension
  • Updates
  • Upgrades
  • Reporting a Problem Via Ticket

    response 1h
  • Messaging: Mail / Viber / WhatsApp / Skype

    response - 1h
  • Audio/Video Call Via Viber, WhatsApp And Skype

    1h/20h - h/month
  • Contact Via Phone

    1h/20h - h/month
  • Remote Assistance –
    TeamViewer And AnyDesk

    1h/20h - h/month
  •  

Platinum Plan

100% of a licence cost
  • Automatic Mail Reports
  • Licence Extension
  • Updates
  • Upgrades
  • Reporting a Problem Via Ticket

    response - 1h
  • Messaging: Mail / Viber / WhatsApp / Skype

    response - 1h
  • Audio/Video Call Via Viber, WhatsApp And Skype

    1h/Unlimited - h/month
  • Contact Via Phone

    1h/Unlimited - h/month
  • Remote Assistance –
    TeamViewer And AnyDesk

    1h/Unlimited - h/month
  •  
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